The best workspaces today aren’t just about square footage. They’re about experience, service, and hospitality.
That’s the core idea behind this week’s Brave Ideas episode with Laura Kozelouzek (shot onsite at The Empire State Building in NYC).
With 33 years in hospitality and flexible workspaces, Laura's seen the evolution first-hand—from landlords taking a hands-off lease approach to landlords desire to curate experiences.
Here’s what’s changing:
🚀 Office landlords are hiring “Heads of Member Experience”—a title borrowed straight from hospitality.
💡 Landlords are partnering with flex space operators to bring a service-first mindset into their buildings.
🔄 Technology is helping deliver hospitality—but it’s not replacing human connection.
📉 The old leasing model is shifting—management agreements & hybrid structures are gaining traction.
The BIG Question:
Can landlords ignore this shift?
Some are adapting—turning their buildings into service-driven hubs. Others are resisting—and struggling to stay relevant.
So, should landlords start thinking like hoteliers?
🔥 Listen to this week’s episode for a deep dive into this transformation.
Links:
This mini-series is presented by ReturnSuite:
Software that simplifies complex cash flow modeling for modern real estate companies.
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