The Invisible Hand of Flex Spaces and the Frictions It Must Fix

It’s easy to focus on what’s immediately visible in flex offices: the sleek aesthetic, ergonomic furniture, and helpful onsite team. These “visible hands” undeniably shape a customer’s experience. But there’s another, often unseen, force at play: technology.

When technology works well, it shouldn’t be visible. It fades into the background, unnoticed, and…